In recent years, I have gained extensive experience in Cloud and Network engineering, specializing in designing and implementing secure, scalable, and highly available cloud and on-premises infrastructure. I am proficient in AWS, with a strong background in monitoring, troubleshooting, and optimizing performance, as well as implementing security best practices to protect critical infrastructure. Additionally, I have knowledge in automating repetitive tasks to enhance operational efficiency. With these skills, I am confident in my ability to contribute immediately and support the team in achieving its commercial and operational goals.
Syed Muhammad Faisal Hussain
Address: 5 The Square, The Mills, Castletroy, Co. Limerick, V9459C4, Ireland
Cyber Internet Service Pvt Ltd - Karachi, Pakistan
Assistant Manager - Networks
Feb 2017 - Feb 2022
Cyber Internet Service Pvt Ltd - Karachi, Pakistan
TAC Engineer
July 2015 - Jan 2017
Tier 2 NOC Engineer
Key Responsibilities
Provide end-to-end design and operational support for internal and customer network solutions.
Troubleshoot and resolve critical network infrastructure issues to maintain high availability.
Create and review documents, process for recurring issues, SOP, and knowledge transfer materials.
Mentor new team members and document standard operating procedures.
Experience with Juniper, Ciena, Nokia, and Cisco equipment.
Perform troubleshooting and maintenance on Linux-based systems.
Participate in an on-call rotation to provide 24/7 support for critical systems.
Participate in emergency and planned activities to implement corrective measures in network.
Assistant Manager - Networks
Key Responsibilities
Managed core and access network infrastructure, including planning and integrating new components to deliver internet services to broadband resellers and dealers.
Set up virtual machines and Managed high-availability infrastructure, ensuring >99.95% uptime.
Deployed and troubleshoot value-added services on both IaaS cloud-based & on-prem Linux servers, including NGINX, Apache, MySQL, RADIUS.
Administered a range of tasks across multiple Linux servers, including configuring Access Control Lists (ACLs), managing iptables, implementing SSH, scheduling jobs with crontab, monitoring system logs, user account management, etc.
Implemented security best practices to safeguard the infrastructure such as stateful security group rules, allowing specific IP and port-based traffic.
Regularly monitored infrastructure resources using tools like PRTG to identify and investigate anomalies.
Maintained and continuously upgraded a Content Management System (CMS) web-database containing nationwide network information and operational documentation.
Maintained and troubleshoot RADIUS and MySQL for authentication, authorization and accounting.
Coordinated with cross-functional stakeholders, including development teams, to ensure timely and accurate project deliverables.
Created and continuously modified infrastructure related SOPs and knowledge transfer materials.
Collaborated with a team of seven to eight engineers to efficiently manage daily operations.
Reported operational status by gathering and prioritizing tasks, presenting to the senior manager.
TAC Engineer
Key Responsibilities
Strategically manage technical complaints and queries of Corporate Clients regarding internet access technologies.
Configuration and troubleshooting on L2 & L3 Switches & Router.
Involve in activities to resolve hardware, software, and technical problems of corporate customers in a timely and accurate manner.
Portfolio
Web Portal
Deploying a Web Portal for NOC Operations
Automation Tool
Front-end Web Automation Tool
Ansible Playbook
Ansible Playbook
Static Website
Deploying a Static Website using S3, Route 53, Cloudfront & ACM
Deploying a Web Portal for NOC Operations
Successfully deployed a secure and reliable Web-Database Portal for NOC Operation, meeting all operational requirements. After the deployment it makes easier for the whole department to trace and track every information and process, while ensuring high availability of website contents.
Key Technologies:
Virtual Machine, MySQL, Apache, WordPress
Key Contributions:
Provisioned a CentOS virtual machine and allocated necessary resources.
Installed, configured, and maintained LAMP and WordPress to ensure optimal performance and reliability.
Managed security implemented user authentication features to safeguard access and ensure data confidentiality.
Created and organized web contents, including nationwide network information, infrastructure designs and other daily operational tasks, making information easily accessible.
Performed regular database and website backups to ensure data integrity.
Conducted team training on portal functionalities, achieving 100% user adoption.
Automation Tool
Successfully
Key Technologies:
Virtual Machine, MySQL, Apache, Bash Scripting
Key Contributions:
Participated in developing a front-end web automation tool on Bash for a primary/backup failover system for customers. This development successfully enabled seamless switchover between primary and backup links via a front-end GUI web portal.
Ansible Playbook
Deployed an ansible playbook to fetch stats from various servers.
Key Technologies:
Virtual Machine, Ansible
Key Contributions:
Successfully deployed an Ansible playbook to collect utilization details (CPU, memory, disk usage) from multiple servers. I am currently working to upload a detailed document.
Static Website
Hosted a static webpage and bind it with public domain with SSL.
Key Technologies:
AWS S3, Route 53, Cloudfront and Amazon Certificate Manager
Key Contributions:
Registered a new domain using Route 53.
Created an S3 bucket and upload web content.
Implemented SSL certificate using AWS Certificate Manager.
Created cloudfront distribution for caching.
Updated the DNS recrods in Route53 for routing traffic to webpage.
Further, I am currently working to upload a detailed document.
View Document