I have developed a broad range of skills and expertise in Cloud and Network Engineering, with proven experience in both on premises & cloud Linux server management, combined with a strong passion for Designing Architecture and Automation. These strengths enable me to contribute effectively to the success of any team by delivering immediate value and supporting the achievement of both commercial and operational goals.
Syed Muhammad Faisal Hussain
Address: 5 The Square, The Mills, Castletroy, Co. Limerick, V9459C4, Ireland
Cyber Internet Service Pvt Ltd - Karachi, Pakistan
Assistant Manager - Networks
Feb 2017 - Feb 2022
Cyber Internet Service Pvt Ltd - Karachi, Pakistan
TAC Engineer
July 2015 - Jan 2017
Tier 2 NOC Engineer
KEY RESPONSIBILITIES
- Providing end-to-end support, troubleshooting and resolving network related issues ranging from minor to critical on core infrastructure or customer network.
- Troubleshoot and resolve critical network infrastructure issues to maintain high availability.
- Perform troubleshooting of RADIUS and MySQL services for Authentication, Authorization, and Accounting (AAA), and managed the ELK Stack for centralized logging on AWS cloud-based VMs.
- Effectively responding to customers and stakeholders using Salesforce as the ticketing system.
- Possess experience with equipment such as Juniper, Ciena, Nokia & Cisco.
- Create and review documents, processes for recurring issues, SOPs, and knowledge transfer stuff.
- Serve as a mentor for new team members.
- Participate in an on-call rotation to provide 24/7 support for critical systems.
- Participate in emergency and planned activities to implement corrective measures in network.
Assistant Manager - Networks
KEY RESPONSIBILITIES
- Managed core and access network infrastructure, planning and integrating new components to deliver reliable internet services to broadband resellers and partners.
- Configured and managed virtual machines to ensure high availability and enhance customer experience on public cloud platforms.
- Maintained and troubleshot value-added services on IaaS-based Linux servers, including LAMP stack, NGINX, RADIUS, DNS, and DHCP.
- Administered and enforced security policies across on-premises and cloud-based Linux servers.
- Performed day-to-day troubleshooting of content reachability issues for CDN services, including YouTube, Akamai, Netflix & Facebook.
- Maintained a LAMP-based Content Management System (CMS) with a web-database containing nationwide network information and operational resources.
- Collaborated with software dev teams to build and optimize the company’s LAMP-based billing portal and NGINX-based entertainment content portal, enhancing overall customer experience.
- Optimized daily operational tasks through Bash scripting, automating the collection of performance statistics from physical servers, virtual machines and network nodes.
- Maintained and troubleshoot RADIUS and MySQL for authentication, authorization and accounting.
- Developed and updated Standard Operating Procedures (SOPs) for infrastructure management.
- Collaborated with a team of 7–8 engineers to efficiently manage daily IT operations.
- Participated in a 24/7 on-call rotation to ensure timely resolution of infrastructure and application incidents, maintaining system reliability and uptime.
- Reported operational status by gathering and prioritizing tasks, presenting to the senior manager.
TAC Engineer
KEY RESPONSIBILITIES
- Strategically manage technical complaints and queries of Corporate Clients regarding internet access technologies.
- Configuration and troubleshooting on L2 & L3 Switches & Router.
- Involve in activities to resolve hardware, software, and technical problems of corporate customers in a timely and accurate manner.
Portfolio
Web Portal
Deploying a Web Portal for NOC Operations
Automation Tool
Front-end Web Automation Tool
Ansible Playbook
Ansible Playbook
Static Website
Deploying a Static Website using S3, Route 53, Cloudfront & ACM
Deploying a Web Portal for NOC Operations
Designed and deployed a secure and reliable Web-Database Portal for NOC Operation, meeting all operational requirements. Reduced manual tracking efforts by 80%, improved process visibility across the department, and ensuring the high availability of contents.
Key Technologies:
Virtual Machine, MySQL, Apache, WordPress
Key Contributions:
Provisioned a CentOS virtual machine and allocated necessary resources.
Installed, configured, and maintained LAMP and WordPress to ensure optimal performance and reliability.
Managed security implemented user authentication features to safeguard access and ensure data confidentiality.
Created and organized web contents, including nationwide network information, infrastructure designs and other daily operational tasks, making information easily accessible.
Performed regular database and website backups to ensure data integrity.
Conducted team training on portal functionalities, achieving 100% user adoption.
Automation Tool
Successfully
Key Technologies:
Virtual Machine, MySQL, Apache, Bash Scripting
Key Contributions:
Participated in developing a front-end web automation tool on Bash for a primary/backup failover system for customers. This development successfully enabled seamless switchover between primary and backup links via a front-end GUI web portal.
Ansible Playbook
Deployed an ansible playbook to fetch stats from various servers.
Key Technologies:
Virtual Machine, Ansible
Key Contributions:
Successfully deployed an Ansible playbook to collect utilization details (CPU, memory, disk usage) from multiple servers. I am currently working to upload a detailed document.
Static Website
Hosted a static webpage and bind it with public domain with SSL.
Key Technologies:
AWS S3, Route 53, Cloudfront and Amazon Certificate Manager
Key Contributions:
Registered a new domain using Route 53.
Created an S3 bucket and upload web content.
Implemented SSL certificate using AWS Certificate Manager.
Created cloudfront distribution for caching.
Updated the DNS recrods in Route53 for routing traffic to webpage.
Further, I am currently working to upload a detailed document.
View Document
